DevOPs Engineer



Closing date:

31st March 2022

DevOps Engineer


About Us:

e-bate Limited was established in 2018 by Founder and CEO Leanne Bonner-Cooke MBE, following on from running a successful consultancy and software development business for the prior 12 years.

e-bate Limited is an early stage, very ambitious business.  It has developed a SaaS software platform which will revolutionise the way companies maintain margins and increase revenues, through the digitisation and management of rebates, bonuses, commissions and a wide range of other incentives.  The business has acquired and implemented two clients.  It secured VC investment of £950K in June 2019 and has just secured another £1m, which will be used to continue product development, scale the business and build the team, to take us to Series A.

Our staff are key to the business’ success and growth and we are looking to build a high quality team that will be rewarded accordingly.


To be recognised as the global leader in rebate management.


To be the #1 SaaS rebate management product globally, providing an outstanding user experience from implementation through to product support.

Our Values:

We are one team that operates with pride and passion, always innovating for our customers.

One Team: We are a family, we support and respect each other. We work hard, but we enjoy ourselves along the way. Our work / life balance is important to us

Pride: Pride in our expertise and in everything we do. No one offers the same high level of professional and tailored service to our clients that we do.

Passion: We are passionate about what we do. We have no fear. We strive to provide a best in class service.

Innovative: We are always looking forward. Continuously improving and perfecting the product based on customer feedback.

The Role

Are you ready for the next step in your career in a well-funded SaaS business? e-bate is looking for a DevOps Engineer to join the growing team of talent at the Midlands based offices.

Reporting into the DevOps Team Lead, You will support our Customer Success team as a technical resource, supporting our clients and our engineering teams. We’re looking for individuals who are self-motivated, with the desire to learn new tools, and who enjoy solving challenging customer problems with creativity and ingenuity.

You’ll work alongside our Customer Success, Product and Engineering teams. These teams are distributed, so you will be used to working with these types of teams and will be key to providing valuable product feedback, ultimately improving the e-bate experience for all our customers.

You are a business-focused DevOps Engineer obsessed with defining and refining the Continuous Integration and Continuous Development approach. As an experienced DevOps Engineer you will have worked heavily with SaaS applications in the past.

You should be proactive, motivated, autonomous and able to work well in a fast-paced, team oriented and entrepreneurial environment, with excellent communications skills.

At e-bate, our focus is to provide businesses across the entire supply chain in all sectors with the most comprehensive solution to help them better manage their end to end price and rebate management process, mitigating risk and increasing profitability.

This role is predominantly remote, with occasional travel to the e-bate office in Leicester required.


What You’ll Do

  • Manage, maintain and innovate on e-bate infrastructure
  • Handle First and Second Line Support Tickets raised by our Customers, and work with our Engineering Team for 3rd Line Support.
  • Support business-critical integrations using our implementation tools.
  • Collaborate with our Customer Success, Product, and Engineering teams to build tools that will improve out implementations and support processes.
  • Collaborate with our QA teams to support our automated testing facilities
  • Become an expert in e-Bate and a wide range of industry tools.
  • Assist in maintaining our office infrastructure
  • Work directly with customers to identify and resolve a range of support issues, from simple to complex.

What we Need from You

  • A strong understanding of managing SaaS applications on AWS
  • An expert level knowledge of Azure DevOps including:
    • CI/CD Pipelines using YAML
    • VM Scale Sets
  • An expert level knowledge of Terraform
  • Experience of managing and scaling SaaS solutions
  • Demonstrable knowledge of Kubernetes
  • Demonstrable knowledge of Helm
  • Demonstrable knowledge of Docker
  • Knowledge of Scripting and Database Administration using Microsoft SQL
  • Knowledge of Scripting using the following:

    • Bash
    • Powershell
  • Knowledge of internal office infrastructure such as:

    • Routers
    • Switches

It would be great if you had

  • Knowledge of SaaS applications in Azure
  • Experience with Linux
  • Experience with NGINX
  • Experience with RabbitMQ
  • Experience with Reddis
  • Knowledge of monitoring platforms such as:

    • Application Insights
    • Prometheus
    • Grafana
    •  ELK Stack
  • Knowledge of IIS
  • Knowledge of creating utility tools with .Net Core C#

What do you get in return

  • Competitive salary
  • 25 Days Holiday
  • Private healthcare
  • Company pension scheme

Send your CV and a covering letter to

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Chris McHale

Head of Operations

From QA Engineer and Software Developer to Researcher and Senior Technologist, our Head of Operations, Chris, has many years of experience in the technology sector.  

As Head of Operations at e-bate, Chris manages the DevOps and support teams, whilst looking after the IT and Facilities too.

Chris doesn’t just get his kicks from sorting out everything operational, he also makes hand-made leather wallets using his leatherworks skills, and enjoys a spot of archery, gaming, reading, and going to the movies! With a wife, 2 kids, 2 cats and a dog, we’re not sure how he fits it all in…!