Fast turnaround for veterinary pharmaceuticals company

A leading veterinary pharmaceutical business with presence in 7 European countries and with product sales in 32 markets. Our client is a partner for companies selling into and across Europe.

Before our client engaged with us at e-bate, they were using a 3rd party company to manage their rebates end-to-end. Although this meant that the client didn’t spend time processing their own deals, it also meant that they lacked a considerable amount of control and had limited visibility of how their rebates were performing, with nothing in the way of reporting, insights and analytics. And, not only was the solution not offering anything outside of basic rebate processing, the 3rd party servicing the business announced they were exiting the market, leaving our client just one month to find an alternative rebate management platform. Whilst also being aware they would need more from their new software, the client approached us to see if we could set them up with e-bate quickly, in just a few weeks.

After showcasing the capabilities of e-bate to the team at the vet pharma business, they were keen to push forward and become a client. We managed to set up their account, loading in all their data for them within 2 weeks. We then invited the client’s team to e-bate for two days of intensive training with our lead consultants, whilst bringing in historical data to run parallel before going live.

The client required a fast and efficient turnaround, led by experts in the rebate management field within the vet-pharma industry, and that is exactly what was delivered. Our expert knowledge of the industry meant we could ‘speak their language’ from day one, helping them to feel at ease, with confidence in our fast implementation and the capabilities of the e-bate platform.